Technical Support

In addition to the quality of delivered products, our company's policy is focused on providing related services on a high level, including technical support for all our products.

The main task of technical support is to help our customers solve problems that they encounter in connection with the operation of services implemented through OfficeLine, whether a request for a change of its configuration or complications caused by a hardware defect, failure of a related system, incorrect use of OfficeLine, etc.

Customers can choose a technical support regime according to their requirements. As a standard, we offer 8/5 support (8 hours a day, 5 days a week); however, support in another regime is available upon request, including 24/7 (non-stop: 24 hours a day, 7 days a week).

Technical support is provided by means of a team of trained specialists. If necessary, we can send an employee to intervene directly at the customer's site. The quality of our technical support corresponds to the nature of services that OfficeLine is designed to run.