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General principles of our approach to customers
The primary and completely clear objective of all delivered system solutions is to meet
every requirement of the customer. However, the method of execution of these requirements is as
important. We always seek a solution that will ensure the optimal use of current resources and
return on investment.
We always place emphasis on the openness of the delivered solution for the future. Whether
it's a system based on universal products, such as
OfficeLine, or a
custom system, it is obvious that the
customer's original requirements can change over the course of time.
A serious approach to the customer is always a matter of course, reflected, e.g., in the
attention given to the security of all delivered solutions. However, we use all of our know-how not
only in the field of security to make the delivered system meet all requirements resulting from the
customer's objective without the customer having to formulate them precisely.
Personnel background
The experience collected during the implementation of more than 20 projects and the
following post-implementation support of the delivered systems has allowed us to build a stable
team of specialists who participate in the implementation of further projects. This ensures that
the company's know-how is used for the benefit of our customers.
A project team consisting of the company's specialists is created for the implementation of
each task, involving employees in all the required categories:
All members of the project team are prepared to cooperate with the people that participate
in the preparation and implementation of the project on the customer's part.
During the complete lifecycle of the delivered system, the members of the project team are
prepared to deliver related services, such as system modifications or technical support, at any
time. Our extensive knowledge of the customer's environment ensures the high quality of these
services.
Analysis
A prerequisite of meeting all specified principles is detailed knowledge of the
customer's needs and technical and personnel possibilities. Therefore, the first phase of each
project is an analysis of the specifications (and/or any other base documents supplied by the
customer) and the operating conditions. The result of the analysis is a technical project. The
technical project informs the customer of the features of the proposed solution and the method of
achieving them. In addition, the technical project serves as the documentation governing the
development and implementation, and later the operating conditions of the system.
Development
According to the technical project, a solution for the customer is prepared. It is either
custom development, or parametrizing
an already existing universal product (OfficeLine). The broad technological background of the
company provides in both cases the opportunity to use resources that have already been proven
successful during the implementation of previous solutions (database server, cluster server, our
own programming language and development tools, specialized hardware, etc.)
Quality control
Quality control is an indispensible part of any project. Before it is distributed to the
customer, all software is completely tested and verified against the technical project and related
specifications. The work of the project team is constantly checked by experienced managers. This
ensures an optimum progress of the work, as well as continuous quality control.
As a rule, the delivered solution is tested before being put into routine operation. The
system is installed at the customer's site and the customer performs acceptance tests. When
the acceptance tests are completed, pilot operation begins, the purpose of which is to check the
functionality of the delivered solution under actual operating conditions. Selected employees of
the customer and the provider usually participate in the pilot operation as users. After the pilot
operation is completed, routine operation can begin.
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