Together with the VoiceDesk device, OfficeLine IVR constitutes the core of an IVR system that can be built on the OfficeLine platform.
Using OfficeLine IVR, it is possible to provide clients with access to all standard services. When used in the banking sector, clients can be offered, for instance, general information (such as an exchange list), or private information (account balances, account statements, etc.), or banking operations (such as a payment order, establishing a time deposit, etc.).
OfficeLine IVR imposes minimum requirements for the client's equipment (any telephone is sufficient) and its preparation (the client is constantly told what to do). Therefore, it can be used for the implementation of a widely accessible e-banking service with a virtually unlimited user potential. Such a service can be advantageously offered especially to retail clients, who will appraise its easy accessibility and "user-friendliness."
The operation of the module does not require any operator personnel.
Integration with Other Modules
When connected to OfficeLine Fax or OfficeLine e-mail, the voice menu can include the option of sending account statements, or other information, to a fax or e-mail.
OfficeLine Call Center offers to clients a switchover from the IVR communication to life communication with a call service center operator.

Principle of OfficeLine IVR Module Operation

The communication with the client is ensured by the voice device VoiceDesk.
OfficeLine IVR, using a voice device, provides the client with an opportunity for communication (keys to press to enter the required operation), accepts requests made by the client, and transforms to speech the data stored in an OfficeLine database that the client required.
The communication procedure is defined by preset menus, which can be fully customized. This allows the owner to choose the scope of offered services, the sequence and nesting of menus, and other communication parameters precisely according to their requirements.
The offer of services can be divided according to the level of security, so that general information can be available to all clients without logging in, while private information and transaction entering are only accessible after the client logs in (authenticates).

Available Security Features

Voice communication over public phone lines does not allow to ensure the complete confidentiality of data. The security of provided services is ensured by the client's authentification, or also by the verification of message integrity.
Elements that can be used to secure the provided services:
  Safety password for the authentication of the client.

  Token, grid card, or code table for the authorization of entered transactions.

  Transaction limits (maximum permitted amounts).